Our Services

You can download a brochure listing our services here.


Customer Support

We offer extensive 24/7 support for all your questions. Questions received via email will normally be answered within a few hours.


Delivery Time

The average delivery time for projects using established methods is between one and seven days after receiving the samples, depending on the complexity of the project and your needs. For projects incorporating method development, delivery time may range from two weeks to several months.


Samples

We advise to use UPS or FEDEX courier services, the use of DHL often results in delays. After your project is complete, the samples can be returned, disposed of, or (by default) stored in the DANNALAB archive for 5 or 10 years, as per your request. If you want your samples returned - please arrange the pickup delivery with the courier company providing all information about the samples and send us the link to initiate the shipment.


Confidentiality

By default, all samples and any related information will be kept strictly confidential. We will usually agree to sign a confidentiality agreement based on your terms.


Visitors

For visitors coming to DANNALAB we offer assistance with travel arrangement.


Please contact us for more information